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Payment & Refund Policy

K12 Activity Academy Pvt Ltd - Payment and Refund Policy

 

Effective Date: November 1, 2023

1. Payment

1.1 Payment Methods

We accept payments for our services through various methods, including but not limited to credit/debit cards, electronic bank transfers, and other payment options as specified on our website or during the checkout process.

1.2 Payment Authorization

By providing payment information to K12 Activity Academy Pvt Ltd, you authorize us to charge the specified amount for the services you have selected. You also confirm that you have the legal authority to use the selected payment method.

1.3 Payment Security

We take the security of your payment information seriously. All payment transactions are encrypted and processed through secure and trusted payment gateways to protect your data.

2. Service Fees

2.1 Fee Structure

The fees for our services are outlined on our website or in our service agreements. These fees may vary depending on the type and duration of the service you choose.

2.2 Taxes

You are responsible for any applicable taxes, including but not limited to sales tax or value-added tax, which may be added to the total fee as required by law.

3. Refunds

3.1 Refund Eligibility

Refunds may be provided in certain situations, subject to the conditions outlined below. Refund eligibility and the applicable refund policy may vary based on the specific service or product purchased. Any service-specific refund policies will be clearly stated in the service agreement or on our website.

3.2 Full Refunds

We may offer full refunds under the following circumstances:

  • If you cancel a service 24 hours prior to service date and time.

  • If we cancel your service for any reason.

3.4 Non-Refundable Items

AssistEd subscription fee is non-refundable. Similarly, INVENT program fee is non-refundable. This and other non-refundable items if any will be clearly indicated on our website or in the service agreement.

4. Refund Request Process

To request a refund, you must contact our customer support team within the applicable refund period specified for the service or product. Please provide your purchase details and a brief explanation of your refund request. We will review your request and respond as quickly as possible.

5. Refund Processing

Refunds will be processed using the same payment method used for the original purchase. Please allow a reasonable processing time of 7-15 working days for the refund to be reflected in your account.

6. Changes to the Refund Policy

K12 Activity Academy Pvt Ltd reserves the right to update or modify this Payment and Refund Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the change.

7. Contact Us

If you have any questions or concerns about our Payment and Refund Policy, please contact us at:

Support@k12aa.com

Last Updated: October 30, 2023

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